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The Chargeback Challenge: How to Handle Online Credit Card Chargebacks

Posted by TimSlavin at February 21, 2005

"The best tools for avoiding a chargeback are not available for online merchants. Retail-style businesses can perform certain actions that render them virtually bulletproof to chargebacks (they're still vulnerable, so don't be too envious just yet). They can either swipe the customer's credit card through a processing terminal or get a manual imprint of the card. Plus they can get a signature on that receipt at the time of sale. All of these methods verify that the customer, merchant, merchandise, and credit card were present and satisfactory at the time of sale. It's pretty hard to dispute that.

So what is an online merchant to do? Since giving up is not an option, education and prevention are an online merchant's best weapons. Having some basic policies and procedures in place can significantly reduce the number of chargebacks your business will receive."

Detailed article from SitePoint that describes a number of things online merchants can do to minimize the hit from chargebacks, credit charges that are disputed and refused after purchase online.
URLs:

http://www.sitepoint.com/article/chargeback-challenge

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