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Remote Contextual Inquiry: A Technique to Improve Enterprise Software

Posted by TimSlavin at April 26, 2004

"RCI is particularly useful for examining end user behavior and software customizations. This technique provides an opportunity to view exactly what our end users see – their version of the software, customizations, feature access, personalizations, and the actions they actually perform to accomplish their goals. In addition, interactions with supporting software also can be captured, including email clients, file folder systems, and data storage systems. This information can help usability professionals identify problem areas, features to consider, and inform usability and design solutions."

Excellent detailed article from Boxes and Arrows.

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