ReachCustomersOnline.com

Two Sigma: Usability and Six Sigma Quality Assurance

Posted by TimSlavin at November 26, 2003

"On average across many test tasks, users fail 35% of the time when using websites. This is 100,000 times worse than six sigma's requirement, but Web usability can still benefit from a six sigma quality approach." Quick description of how one software process improvement technique (there are others) might benefit usability of websites. From UseIt.com and found through CommonCraft which has an even better description of Six Sigma.

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