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User Experience Accountability: Assessing Your Impact on Business Results

Posted by TimSlavin at November 20, 2003

"So often, user-experience designers are held accountable for process objectives. A successful project is one that meets budgets, deadlines, and specifications.

There's a problem with measuring success this way -- process-objective metrics don't really tell you how good you are at developing a strong user experience, only whether you completed the job specifications efficiently." Another excellent essay from Adaptive Path, a user experience consultancy.

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