ReachCustomersOnline.com

Four Words to Improve User Research

Posted by TimSlavin at October 31, 2003

"When you walk into the testing facility as the moderator, or even as the client, don't have a script or list of tasks written out already. Maybe you were told to do so in a usability book, or by a "guru," or learned it at school. But don't do it." Excellent contrarian view about usability testing from Mark Hurst at Good Experience. Of course I am biased towards contrarians because they usually force me to see things more broadly.

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