ReachCustomersOnline.com

Don't Test Users, Test Hypotheses

Posted by TimSlavin at October 31, 2003

"When testing websites or applications, I've found that generating hypotheses about user behavior helps inform the observation process, structure data collection and analysis, and organize findings. It also keeps you honest by being explicit about what you are looking for." Good basic article on the process of usability testing. From Boxes and Arrows.

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