The 'Online Customer' Is Dead
Posted by TimSlavin at September 2, 2003
The 'Online Customer' Is Dead: "The online consumer is dead. So asserts Forrester Research. That is, the divide between people who make purchases and support requests exclusively through the online channel and those who never do has crumbled." From NewsFactor. Yes, this story could have been published in 1998 but it never hurts to remember simple ideas.
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