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Interview with Kaiser Permanente Online

Posted by TimSlavin at May 2, 2003

Interview with Kaiser Permanente Online: "Large online communities face a common problem: understanding the dynamics of what is actually occurring inside the communities. This is particularly true of health communities, where people exchange information and provide mutual support, but little is known about the effectiveness of these sites." Thoughtful interview from Online Community Report that describes what Kaiser Permanente found when they analyzed community content on the diabetes section of their online community.

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