Reach Customers Online

Tips for Sorting Through the Social Networks

“Bonnie Smalley has Internet bragging rights: She has been blocked by Twitter for hand-typing too many tweets in an hour. They thought she was a computer program made to spew spam.

Ms. Smalley, it turns out, is a 100 percent human customer service representative for Comcast. She is one of 10 representatives who reach out to customers through social networks, rather than waiting for them to find Comcast’s support site.”

From the New York Times.

This is a fun and simple overview about how you might manage your online social networks. For me, the more interesting bit is the links to sites that help you create avatars, for example, Be Funky. Many of these effects you can get in Photoshop. I also liked the mention of the Firefox plugin, LeechBlock, that lets you ban specific sites (oh, you know, YouTube or Facebook or ___) during certain hours of the day so you can get work done.

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