Crafting a User Research Plan: “Every piece of user research is part of an ongoing research program, even if that program is informal. However, making a program formal provides a number of advantages: It gives you a set of goals, a schedule that stretches limited user-research resources, and results when they’re needed most. It also helps you avoid unnecessary, redundant, or hurried research.” From Adaptive Path.
URLs:
http://www.adaptivepath.com/publications/essays/archives/000107.php
http://www.adaptivepath.com
